Quality

Committed to continuous improvement

Universal Truck and Trailer applies a disciplined approach to business management that results in consistency, cost savings and a higher standard of service for our customers. We have a department dedicated to Business Improvement, and certified Six Sigma Green Belts and Black Belts throughout the company. 

Our Business Improvement team strives to continuously improve the processes we use to deliver value-add, cost-effective, quality services to our customers. The team also uses LEAN principles to eliminate waste, ensuring we have efficient and effective procedures. 

Universal Truck and Trailer formal management system ensures that improvements are shared across the company so best practices become standardized and part of daily work practices.

The management system governs our business strategy, project execution, day-to-day work practices, improvement initiatives and performance monitoring. Ongoing internal audits are your assurance that quality of service and respect of the environment remains a priority at Universal Truck and Trailer.